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Business Information Tracking

Atlantic Global Business Information Tracking is a highly configurable, powerful software application that allows definition, tracking and management of all external and internal information streams.

Information is then accessed from one central databank through a highly configurable web based application. Business Information Tracking is designed for ease of use and scalability for cross organisation use. Business Information Tracking will improve the quality of the service you deliver, increase customer satisfaction and enhance your key business processes by better management data.

Key Capabilities

Relationship Management
Business Information Tracking provides a central view of your customer communication, storing relevant business information accessed via an intuitive web based application. Client relationships are enhanced by providing users with access to up to the minute information, anywhere, at anytime, with the only requirement being a web browser.

Request and Issues Management
The flexibility of Business Information Tracking allows the system configuration to be managed and track all business issues and requests, such as project issues, change requests, billing queries through to helpdesk queries. Multiple request and issue types can be established to meet the department´s requirement with additional custom fields applied to enhance the level of data captured.

Collaboration and Document Control
Business Information Tracking gives complete control of all internal and external communication, from telephone calls, through to document tracking and email pooling. All forms of communication are tracked via a central database and follow up actions escalated to the appropriate individuals.

Knowledge Management
Business Information Tracking is an effective tool for sharing and distributing knowledge throughout your teams. By storing all client interaction, users can analyse previous scenarios to identify successful resolutions, providing the facility to greatly improve helpdesk issue resolution and the bid management process.