Commercial IT Case Studies

Commercial IT

The implementation of Atlantic Global’s Business Solution involved successfully aligning a large investment organisation’s Commercial IT Division with the overall corporate strategy. It was to create a service based IT profit centre and deliver more strategic business driven solutions in order to facilitate revenue growth. It was also to adhere to new governance and regulatory initiatives.

Challanges

• No Strategy Alignment: Too often, the Investment Organisation was faced with IT overspend and missed deadlines because they lacked visibility into their strategy, plans, performance, and cost of IT. Atlantic Global would enable them not only to manage the day-to-day operations of their projects and resources but also develop a holistic view of progress and performance
• Poor Operational Synergy: The resource management process was performed manually using an Excel spreadsheet which was unmaintainable at a detailed level with additional tools required to track staff time. The result was that “only 25% of resources available were using the application, not giving an accurate picture of their resource capabilities.” In addition this disparate and inaccurate data resulted in a lack of ability to predict, manage and report on resource availability, project cost and staff effort

Solution

Success for the Investment Organisation hinged on Atlantic Global’s ability to provide real-time visibility into the strategic alignment of projects and resources. They achieved this by rolling out Atlantic Global’s Business Solution Time and Expense Tracking, Planning and Resourcing capability together with Business Information Tracking.The implementation gave executive and IT management a real-time view of which projects, regardless of priority, were being implemented in the organisation and an accurate reflection of the resource, cost and staff status. This allowed executive decision-makers to understand how IT investment was being spent, how to eliminate duplicate efforts and how to identify which projects could be removed, all of which ensured the accurate recharge of costs to internal clients.

Business Benefits

• Improved Resource Utilisation: All aspects of resource and project management processes have been integrated into one standard web based solution. For example, staff are now able to log time expended against project plans and Atlantic Global’s Resource Tracking has provided accurate and detailed resource information to IT Managers in order to improve utilisation
• Improved Planning and Recharging: The Commercial IT Division is now able to plan and manage projects more efficiently. The standardisation of processes into one integrated business solution has radically improved project cost accuracy enabling the timely recharging and billing to internal customers. The result has been a dramatic increase in the number of chargable hours, leading to accurate project costs
• Real-Time Management Reporting: Atlantic Global’s Business Solutions realtime and web based reporting technology has helped reduce administrative time spent on management reporting