Businesses 'must be comfortable' with their SaaS vendor

Organisations which are adopting customer relationship management need to consider the true abilities of the firm they wish to liaise with as otherwise, they could be in for a shock, it is said.

Brian Sommer of ZDNet.com explained that there are many vendors on the market and yet most of them will not be suitable for adopting software-as-a-service (SaaS) from, such as time billing.

However, many are not all they make themselves out to be, with some exampling the "poser" attitude, being able to "dream and speak" SaaS but never deliver with the final project, he explained.

Furthermore, Mr Sommer found that a number of others are "committed to commitment" in how they insist on signing long contracts with their customers instead of allowing them to have some freedom in regards to a month-by-month subscription or similar deal.

However, many original players in the market are available and do provide a great service, so organisations wanting SaaS should not lose the faith, he concluded.

SaaS continues to grow in popularity, with the latest IDC report discovering that the Far Eastern market is particularly lucrative for outsourced software partners.

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