IT outsourcing partner 'must be there at all times'

A business must ensure that a deal to get something like project management software is well-backed by the provider, according to a specialist in IT.

Martino Corbelli, marketing director at Star, told SME Web that without a strong level of support from their possible partner, a contract may not be worth as much as it seems.

So long as a dedicated team of highly-trained support desk personnel are available, as well as a dedicated account manager, an organisation stands to gain a lot from a deal.

The expert continued: "They take care of the day-to-day, tactical tasks so you don't have to.

"Remember this is a partnership and the managed services partner should be there to support all of your needs - you should be a name rather than a number."

Last week, in a piece for FierceBiotechIT, Dirk Beth noted that it is integral to the core of many organisations that management tools are adopted as a money and time-saving measure.

Improve your Project Management and Resource Planning with Atlantic Global's OnDemand Software

Want to receive regular news updates?

If you would like to receive regular news via email then sign up to our regular product newsletter. Simply email subscribe to ondemand@atlantic-global.com.

• Tel: +44(0)1274 863300
• Email: ondemand@atlantic-global.com
• Live Chat: Talk to a Solution Expert