Survey: Small business management software is close to being norm

Small business management software is close to becoming the norm with a number of companies, most notably those desiring the likes of resource planning software, according to a new study.

The survey of over 400 small and medium-sized businesses (SMBs) across the US found that nearly 30 per cent of them plan to implement software-as-a-service (SaaS) solutions in 2010 in order to lower costs and help along with their competitive edge - up from 22 per cent and 14 per cent in the last two consecutive years.

Tim Herbert, vice-president of research at CompTIA, said that between 70 and 80 per cent of SMBs that were contacted consider the usage of resource planning software, customer relationship management and online ecommerce strategies.

He added: "IT solutions that are tied to instant return on investment in business communication and customer outreach efforts have the highest likelihood of adoption."

This week, Forrester Research revealed that worldwide technology expenditure will rise by 8.1 per cent in 2010 to over £983 billion, with small business management software being a major driver.

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