SaaS providers 'must match client demands'

Clients are becoming more demanding in the modern world and, as such, business management software providers must be willing to up their game, according to an expert in the field.

Chris Baldock, the managing director at intY, told CRN that it is necessary for a seller to modify its sales model, commission structures and compensation plans if it is to prove its value in the first 90 days, as this is what a software-as-a-service (SaaS) strategy emphasises.

Furthermore, certain information needs to be reviewed including security, data use, data privacy and legacy account transition as the SaaS partner can provide the reseller or client with examples to guide them in their investment.

Mr Baldock added that SaaS providers with the right infrastructure will give the sector a "rapid start" that will "increase the number of services and the average spend per customer".

Concluding, he wrote: "Tight integration and simple billing will boost take-up, while clear differentiation between SaaS and software as a product should help generate sales."

Earlier this month, it was reported by Network World that NASA would be adopting project management software to oversee its climate services.

Small Business Management Software from Atlantic Global OnDemand.

Want to receive regular news updates?

If you would like to receive regular news via email then sign up to our regular product newsletter. Simply email subscribe to ondemand@atlantic-global.com.

• Tel: +44(0)1274 863300
• Email: ondemand@atlantic-global.com
• Live Chat: Talk to a Solution Expert