Broadband delivery 'must address the digital divide'

Consumer Focus has made a recent development a top priority when it comes to providing the UK's investors, taxpayers and ultimate beneficiaries with the service, including those running business management software who will come to rely on it.

Jillian Pitt, digital expert at Consumer Focus said that equality of access and affordability ought to "drive considerations" to roll-out next generation broadband across the UK, noting that while it welcomes the government's broadband commitments, the new service must deliver to everyone - not just the affluent and highly-populated urban areas.

"Delivery of broadband access cannot just be left to the market," she said. "It is the areas being left behind that have the greatest need in terms of communication, access to services and being able to compete commercially."

Ms Pitt added that more must be done to understand why vulnerable consumers think the internet is not relevant to them, while also promoting education, work and financial opportunities found using it.

Consumer Focus is the leading statutory organisation campaigning for a fair deal for consumers in the UK.

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