Solutions

Comprehensive Support Services

Atlantic Global offers a series of support services from helpdesk support, training services through to online tutorials to ensure every instance of Atlantic Global is a success. Browse our list of services below:

Helpdesk Support

Receive timely feedback to your questions and queries from Atlantic Global’s support professionals. End user support is available 24x7 for our OnDemand subcribers.

Access Online Tutorials

Receive unrestricted access to our online product tutorials and user guides. Access Tutorials directly from the application or from our resources centre. Online Tutorials are available for everything from Getting Started Guides, Administration and using Key Functional areas.

One to One Phone Coaching

Sessions are available with our Solutions Consultants to answer specific questions you may have on how to use Atlantic Global. Paid for on an hour by hour basis these are a cost effective method for improving your understanding and usage of the Atlantic Global solution. In order to make the most of phone coaching we suggest that you document any specific questions before the call and use desktop sharing so that our consultants can guide you through the system.

Training Courses

Atlantic Global offers a series of standard training courses focused on improving the use of the Atlantic Global Solution. Training courses are focused on specific users or tailored to your exact requirements. Standard training courses include:

System Administrator Training
Project Manager Training
Resource Manager Training

Training courses can be delivered on or off site or over the internet depending on location and availability. If you feel that you require a more bespoke approach, tailored training courses can be designed with your Solution Consultant.

Professional Services

Our Professional Services Team is on hand to guide you through the configuration. Our Solutions Consultants will discuss your individual requirements and provide you with a detailed implementation plan.

If you would like to find out more about Atlantic Global's Support and Professional Services why not speak to one of of Solution Experts. Our Experts are online waiting to discuss your requirements. Click here to commence a conversation, alternatively contact us at the details below.